Privacy policy

1. What we collect

Account: phone number, and your name and photo if you add them.

Transactions: addresses and their map location; details and photos of orders, bookings, purchases, auctions and part requests; chat messages and attachments; reviews, reports and disputes.

Providers: application details and birth year, identity, residence and licence documents, documents for extra-trade requests (licences, supporting certificates and your note), work details, and subscriptions and their payments.

Support: your conversations with our support team, their photos and topic, the order you linked if any, and your rating of the help.

Device: notification token, device type, language and app version, and technical crash reports.

2. Location

Customers: we ask for your location only when you tap "Use my location" to set an address.

Providers: while you're available and the app is open, your location is sent periodically to work out distances to requests; while you're on your way to an order, only that customer sees it to follow your arrival and gets an alert when you're close. We keep only your latest position, never a history, and we don't read location while the app is in the background.

You can deny or revoke the permission in your device settings; everything else keeps working.

3. Why we use it

To fulfil your orders and reach nearby providers, send updates, verify providers, resolve disputes and reports, protect users from fraud, and fix crashes.

4. Who sees your data

A provider sees your exact address and number only after accepting your order — before that, just the area and the issue.

What you post in auctions, part requests and stores is visible to users with your name; your number is shown only to people you transact with.

Our team accesses what's needed to review applications, reports, disputes and support requests, and its actions are logged. Your support conversations are seen only by you and the support team.

Our support team may open your conversations and their attachments to look into a complaint, report, dispute or fraud, or to keep users safe and comply with the law; only with a written reason, and every access is logged with who opened it and when.

We don't sell your data, share it for advertising, or use advertising trackers.

5. Service providers

the hosting provider that runs our server (database, storage and sign-in, on Supabase software); Google Firebase for notifications and crash reports; a messaging provider (SMS or WhatsApp) to send verification codes; and the map tile provider (OpenStreetMap), which receives your device's network address when a map is shown.

They process data on our behalf only as needed to run the service, and their servers may be outside Iraq.

6. On your device

Your session is stored encrypted, plus a temporary copy of what you last viewed so screens work offline; it's erased when you sign out and after 7 days.

7. Retention and deletion

Chats stay open 3 days after an order closes, then read-only, and are archived after 30 days.

When you delete your account we erase your name, number, photo, addresses, devices, provider application, extra-trade requests and documents, the photos you uploaded, and your support conversations and their photos, and we close your open part requests and auctions and hide your listings. Completed transactions are kept anonymised for the other party's rights and for financial and legal requirements.

If you choose to tell us why you're deleting your account, we keep only the reason, your note and the account type — never linked to your number or identity — to improve the service.

8. Your rights

View and correct your data in the app, ask support for a copy or for deletion, and withdraw location, camera, photos and notification permissions at any time in your device settings.

9. Security

Connections are encrypted and permissions are enforced inside the database itself, so users reach only their own data; identity documents live in private storage visible only to their owner and the review team.

10. Children

The app is for people 18 and older, and we don't knowingly collect data from anyone younger.

11. Changes and contact

We'll tell you in the app about material changes to this policy. Your data is controlled by كابتن — reach us from Help & support.